Terms & Conditions

The parties herein agree as follows:

  1. This contract will take effect upon signature by both Client and Stickory and will remain in effect until terminated by either party as provided below in Item 9. Client may make telephone or online reservations for additional service at any time during the term of this contract, subject to the confirmation of Stickory availability. All scheduled visits will be governed by all the terms of this contract. We appreciate as much advance notice as possible, but Stickory will make every effort to accommodate all requests. In the event of early return home, Client must notify Stickory promptly to avoid being charged for unnecessary visit(s). 
     
  2. Stickory is authorized to perform care and services as outlined on this contract. Both Stickory and Client recognize that the welfare of the animal is the highest priority. If in Stickory’s judgment additional services become necessary during the service period to properly care for the animal, Stickory will first make reasonable attempts to contact Client.  If Client cannot be contacted for whatever reason, Stickory is authorized to undertake such additional steps as may, in the reasonable judgment of Stickory, be necessary or appropriate for the health and welfare of the animal, including but not limited to (a) additional visits by Stickory to provide care for the animal; (b) consultation with Client’s Veterinarian listed above, or with an emergency veterinary care provider should Client’s Veterinarian be unavailable; (c) authorizing care and treatment as recommended by Client’s Veterinarian or an emergency veterinary care provider (excluding euthanasia) and (d) such other steps as may in the reasonable judgment of Stickory be necessary or appropriate for the health and welfare of the animal.  Client agrees to be responsible for all fees and expenses incurred for care and treatment of the animal pursuant to this paragraph, and releases and holds Stickory’s pet sitter harmless from all liabilities related to transportation, treatment, and expense. Client agrees to reimburse Stickory for any expense incurred, plus any additional fees for attending to your pet’s needs or any expenses incurred for any other home/food/supplies needed. 
     
  3. In the event of inclement weather, natural disaster, or circumstances beyond our control, e.g. acts of terrorism, etc., Stickory is entrusted to use best judgment in caring for your pet(s) and home. Stickory will be held harmless for consequences related to such decisions. 
     
  4. Stickory agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, CLIENT EXPRESSLY WAIVES AND RELINQUISHES ANY AND ALL CLAIMS AGAINST STICKORY ARISING OUT OF OR RELATING TO THE PROVISION OF SERVICES HEREUNDER, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF STICKORY. SHOULD PET SITTER OR ANY AUTHORIZED PERSON ACCOMPANYING PET SITTER SUSTAIN ANY INJURY, DISEASE OR OTHER HARM IN THE COURSE OF PROVIDING SERVICES HEREUNDER, CLIENT WILL INDEMNIFY STICKORY AND HOLD IT HARMLESS WITH RESPECT TO ALL LOSS, EXPENSE AND DAMAGE CAUSED THEREBY, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF STICKORY. 
     
  5. Client acknowledges that payment is due immediately upon completion of a scheduled service period without further invoice or notice. A finance charge of 25% per week will be added to unpaid balances after 14 days. A handling fee of $15 will be charged on all returned checks. An advance deposit may be required at the sole discretion of Stickory. In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees and costs of collection. 
     
  6. In the event of personal emergency or illness of the pet sitter, Client authorizes Stickory to arrange for another qualified person to fulfill responsibilities as set forth on this contract. In such case, the alternate Pet Sitter will remain fully responsible for the proper discharge of all services under this Agreement. Every attempt will be made to notify client regarding such situation. 
     
  7. All pets are to be currently vaccinated. 
     
  8. Stickory and Client each may terminate this contract at any time by written notice to the other. Stickory will be entitled to payment for all services rendered until notice of termination is received, and for any transition services reasonably required to provide for the health and welfare of Client’s pets. Stickory will not terminate during a period of scheduled service unless Stickory determines, in his/her sole discretion, that a danger exists to the health or safety of Stickory’s Pet Sitter. If such concerns preclude Stickory from providing further care of the pet, then Client authorizes pet to be placed in a kennel, with all charges therefrom to be charged to Client. Every attempt will be made to notify Client regarding such situation. 
     
  9. Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Stickory during any service period scheduled by Client and accepted by Stickory. Upon such scheduling and acceptance, Stickory will be authorized to enter Client premises and perform services without additional signed contracts or written authorization and to accept telephone reservations for future visits. 
     
  10. Please note: Due to a pet’s excitement to see us, “door darting” may be attempted by a pet. We take every precaution to prevent this from occurring, but do require that all dogs and cats under our care wear an ID tag (or collar) stating their name and your phone number.

I have reviewed this Service Contract in its entirety. The information provided by me is complete and accurate and I agree to all its terms and conditions as set out above.